To change any of the information provided to us in your account, please get in touch with us to explain the reason for a specific change and to give us the new information (e.g. change of name due to marriage, changing of your residential address). We will review your request and take action in conformity with our regulations and obligations.

If you wish to deposit funds in your Clicktrades account, the payment must originate from a payment account that is in your name. This is due to our regulatory demands as we wish to abide by anti-money laundering laws, and therefore we are obliged to verify that you are the legitimate owner of the funds that have been deposited into your account. If you have made a deposit by: Bank Transfer – you may be asked to provide a photo/scan of payment proof or a recent bank statement; Debit / Credit Card – you may be asked to provide a photo/scan of your card, recent credit card statement or a document issued by the bank; Alternative Payment Methods (e.g. Skrill) – you may be asked to provide a print-screen to confirm the ownership of the specified account. *Note: Some of the payment methods mentioned above might not be available in the country you reside.

No, at Clicktrades we don’t charge any deposit fees. If you have deposited in a different currency then the one your investing account is denominated in, it might be the case that you are required to cover other commission or charges which have been applied for the currency conversion. Even more, you should know that all fees and taxes related to any transactions are strictly your liability.

No, you may not. All deposits made on our website must originate from your own sources and must be registered in your name

You can withdraw your deposit provided you meet our standard regulatory requirements. If you wish to open a withdrawal request, you must log into your account with your credentials. Then click on the “Withdraw funds” button and follow the indicated steps. As we wish to offer our customers the safest trading experience, your funds will be released via the method you have deposited your money. In some cases, you might be required by ClickTrades to provide additional documents so that your withdrawal goes through.

A CFD (Contract for Difference) is a contract between two parties. One party is described as “buyer” and the other is described as “seller”. The contract stipulates that the seller pays the buyer the difference between the current value of a certain asset and the assets value at the contract time (if it happens that the difference is negative, then the buyer is the one to pay instead of the seller). When you choose to invest in CFDs along with it comes the word “difference” which means that you aren’t buying the physical asset. Instead, you are choosing to take a position on the value of the underlying asset. Contracts for Difference are actually financial derivatives which allow traders to benefit from prices that are moving up (long positions) or moving down (short positions) via a futures contract. Therefore, the differences which occur are made through cash payments, not by delivering physical goods or securities. This actually means that a trader’s profit or loss results from the difference between the price an asset had when you entered a transaction and the price the same asset has when you exit the transaction. For example, if you believe that the price of Euro (EUR) will increase against the US dollar (USD), you will buy Euro and sell USD for a certain price. But at any moment you won’t be the possessor of Euro.

When you trade on leveraged capital you may open a position with a value that is significantly higher that the funds that you have invested, which only serve as the Margin. When trading with Leverage you increase your chances of potential return, but also the potential losses. Basically, when you trade with leverage you can pay less than the full price for a trade. Thus, you can enter larger positions than you could, using only your account funds. Leverage is expressed as a ratio, for example if your leverage is 1:3, this means that you can hold a position that is the triple of the value of your trading account.

If your equity falls under the maintenance margin amount, then Clicktrades can appeal to a Margin Call or can give you a certain grace period so that you have the time to add funds to your account or to close your position. If you didn’t meet the maintenance margin requirement by the end of the time frame or if your account went into negative equity, the position(s) will be closed at the price available on our platform at the specific time.

To avoid a Margin Call you should check your account’s balance at all times and make sure you have sufficient funds in your account so that you can maintain your open positions.

Trading Hours (Market Hours) are the specific time frame in which a trading instrument can be traded. Each instrument has its own information on the dedicated page, but you can also see the time frames directly on our trading platform. Trading Hours are displayed in GMT (Greenwich Mean Time).

No, Clicktrades does not charge any transaction fees or commissions. The broker makes a profit from the difference between the BID and ASK prices, a difference that is called the bid-asked Spread.

No, you cannot lose more than the amount you have decided to risk on your trades.

If you leave a position open overnight, then Clicktrades adds or subtracts a “swap” fee to/from your account. This amount will vary as it is linked to interbank interest rates. You will see the charge at the end of the trading day.

If you wish to close your position you can do so only during the specific instrument’s trading hours. Even more, it might happen that some instruments are unavailable to be traded for a certain time frame, for example when market events put a restriction on price feeds. These events might be: illiquidity, extreme volatility, etc.

The current state of your trading account is given by the following: Balance: deposits – withdrawals + P&L (profit/loss) of closed positions; Equity: balance + P&L (profit/loss) of open positions.

Most of the instruments offered by Clicktrades have a rollover date as they are based on a futures contract. During the last weekend (before the official expiration day) CFDs are rolled over to the next underlying Future Price. This process is known as expiration rollover. When there is a significative price difference between the two Futures, there will be an adjustment made to the balance of your account, which you can see under Rollover Charge and it won’t affect the real value of your Equity. If you do not wish to be affected by CFD rollover, then you must close your position(s) and/or cancel Orders before the rollover date and open a new position after that date.

If you place a trade on the Forex market, you must keep in mind that the actual value date is two days forward. What does that mean? For example, if you do a deal on Thursday it will be for value Monday, if you do a deal on Friday it will be for value Tuesday, etc. Therefore, on Wednesday, to compensate for the following weekend (as rollover isn’t charged then because trading is stopped on weekends) the rollover amount is tripled.

An action made by a corporation is an event that is initiated by a public company. Usually, such an event (rights issue, stock split, takeover, etc.) can affect the shares/equities issued by the company. Because you don’t own the physical share or equity, you don’t have any rights to it. Still, when a corporate action takes place, we make sure to take every measure in order to minimise the impact on your position(s). Thus, we apply a relevant adjustment to your account.

When you use our platform, you can access Trading Central and/or automated trading systems. Although this is the case, we do not encourage you to use Expert Advisors (Robots) as they come with a greater risk and must not be considered a way to trade carefully.

At Clicktrades you may open or close a position or you may also place an order by phone 24 hours a day. Just give a call to our Dealing Desk or contact the Customer Support Department. Once you call us you will be asked to provide some personal information before we proceed with your request due to security purposes.

An inactivity fee of thirty (30) USD or its equivalent in the currency of the trading account will apply if there hasn’t been any trading activity during a period of three (3) months or more.

At Clicktrades you can open an Islamic Account (Swap-Free) which is only available for customers who cannot use Swap Accounts due to their religious beliefs. In order for you to become eligible for such an account we reserve the right to investigate your current situation. We also reserve the right to refuse your request without providing any reason or explanation. You should also know that if we accept your request all your other accounts that you hold with us will be converted into Swap-Free accounts, and we won’t be obliged to notice you on the matter. The conversion process of the account is performed by our Back-Office Department only after you give us your consent to complete such a request. Only then we will evaluate your request along with the documentation you submitted to us and shall inform you if your request has been accepted or not.

No, we cannot trade for you, but we provide trading tools and market reports that can help you make an educated trading decision.

For any question or queries you might have, you can contact Clicktrades Support Centre via e-mail, Live Chat or phone. You will be assisted by one of our colleagues, which is specialized on your specific inquiry.

When you trade with a regulated company you know that you make a contract with a reliable and reputable broker that works according to regulations and stringent rules made to protect the interests of customers.

The process is pretty simple! Just visit Clicktrades website, fill out the registration form in three easy steps and start your trading experience.

In order to be placed in a certain Leverage category, you must complete the Appropriateness Test which will show us your knowledge related to CFD trading. Our Company must obtain, under the Applicable Regulation, information about its customers and their experience to assess whether the services the Company provides are appropriate for its clients.

No, you don’t. The Demo account is absolutely free and doesn’t involve any capital loss, but you can totally use it to improve your trading skills.